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Privacy Policy

A legal disclaimer

The information provided on this website, raphaeltherapy.org, is intended for general educational and informational purposes only. It does not constitute medical, psychological, psychiatric, or therapeutic advice, diagnosis, or treatment. Raphael Therapy is managed by a Registered and Licensed Counselor (Kb.Pa) under the Lembaga Kaunselor Malaysia (Board of Counsellors Malaysia) and a Certified Sleep Therapist, but the use of this website does not establish a counselor-client relationship.

All content, including text, graphics, audio, video, images, and other materials, is offered in good faith for general well-being, mental health awareness, and sleep education. It should not be considered a substitute for consultation with a qualified healthcare or mental health professional. You are advised to always seek professional medical or psychological advice from your doctor, psychiatrist, or licensed counselor regarding any personal health concerns.

While reasonable efforts are made to ensure the accuracy and currency of information, Raphael Therapy makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the content for any purpose. Any reliance you place on such information is strictly at your own risk.

Raphael Therapy and its affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of, or the inability to use, the materials or information provided on this website.

This site may contain links to external websites. Raphael Therapy does not control or guarantee the accuracy, relevance, timeliness, or completeness of information on these external platforms.

All personal information provided via this website will be handled in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia). By using this website, you consent to the collection and limited use of your data as outlined in our privacy policy.

If you are experiencing a mental health emergency or are in crisis, please contact your nearest hospital, emergency department, or call a crisis helpline in Malaysia such as Talian HEAL 15555 or Befrienders (03-7627 2929).

Privacy Policy

At Raphael Therapy (raphaeltherapy.org), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

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1. Collection of Personal Data

We may collect personal information from you when you:

  • Submit an inquiry via our website contact form

  • Schedule a consultation or therapy session

  • Subscribe to our updates, newsletters, or educational content

  • Provide feedback or testimonials

 

The personal data we may collect includes but is not limited to:

  • Name

  • Contact information (e.g. phone number, email address)

  • Demographic information

  • Relevant medical or psychological information (when voluntarily submitted for consultation purposes)

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2. Purpose of Collection

Your personal data is collected for the following purposes:

  • To provide counseling and sleep therapy services

  • To respond to inquiries and schedule appointments

  • To send relevant updates, resources, or articles

  • To maintain internal records for professional and regulatory compliance

  • To improve our website, services, and user experience

 

3. Disclosure of Personal Data

We do not sell, rent, or trade your personal data. Your information may be shared only:

  • With relevant healthcare professionals (with your written consent)

  • As required by law, regulation, or by the order of competent authorities

  • With website hosting or IT service providers, solely for the purpose of website functionality and security

 

4. Protection of Data

We are committed to ensuring your personal data is secure. Reasonable physical, electronic, and administrative measures are in place to protect your information from unauthorized access, disclosure, or misuse.

 

5. Access and Correction

You have the right to request access to and correction of your personal data. If you wish to do so, please contact us at:

📧 Email: raphaeltherapy.org@outlook.com

📞 Phone: +60 10 532 2855
📍 Registered Counselor (Kb.Pa): 09888; 09515

Board of Counsellors Malaysia

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6. Use of Cookies

Our website may use cookies to improve user experience. You may choose to disable cookies via your browser settings. However, this may affect some website functionality.

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7. Third-Party Links

This website may contain links to other websites. Raphael Therapy is not responsible for the privacy practices or content of external sites.

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8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

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